Etiquette & Cancellations

If you are not able to make your appointment please give 24 hours notice to avoid being charged for the service as our cancellation policy is in full effect due to the busy nature of the salon & spa. A courtesy call is given to you the day before your scheduled appointment. Do not rely on this call to ensure you arrive on time or the correct day. It is simply a friendly reminder & not our responsibility should you not receive the call or message & miss or confuse your appointment. For group bookings or spa packages, please give 48 hours notice of cancellation.

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Please arrive 10 minutes prior to appointment to ensure you will receive optimum results of your treatment.

When arriving late for an appointment your service will be completed in the time remaining.

Please let us know if we can make you more comfortable in any way, e.g. massage pressure, room temperature, music volume etc.

You will be fully draped during all treatments except areas that are being treated.

When showering prior to a body treatment we recommend not shaving or waxing.

We ask you do not use your cell phones or conduct any phone calls in this environment.

All prices exclude taxes & are subject to change without notice.